Payment and Cancellation Policy

Payment Methods

Halo Condo accepts payment through PayWise, processed securely through the booking system. Additional payment methods may be available and will be confirmed at the time of booking inquiry. Payment details are never stored on this site.

Booking and Payment Process

• Select your dates on the Book Direct page
• Complete the booking form with guest details
• Payment is processed through the secure checkout
• You will receive a booking confirmation by email within 24 hours
• Check-in instructions are sent separately before your arrival date

Deposit and Full Payment

Specific deposit and payment schedule terms are confirmed at the time of booking and depend on the length of stay and booking date. In general:

• A deposit may be required to secure the booking
• Full payment is typically due before the check-in date
• Exact terms are confirmed in your booking confirmation email

Cancellation Terms

Cancellation terms depend on the booking type and how far in advance a cancellation is made. General terms:

• Cancellations made well in advance of the check-in date may be eligible for a full or partial refund
• Cancellations made close to the check-in date may not be eligible for a refund
• Specific cancellation deadlines are stated in your booking confirmation
• Cancellations must be submitted in writing via email or WhatsApp

Refunds

Where a refund is due, it will be processed using the original payment method within a reasonable timeframe. Processing times may vary depending on the payment provider.

Calendar Sync

The Halo Condo availability calendar is synced with Airbnb, Booking.com, and other platforms via iCal. If a date shows as available on this site, it is genuinely available. Double bookings are prevented by the sync system.